Effective August 5, 2026

Terms of service

These terms govern your use of FreeTranscribe. By using the service, you agree to them.

The service

FreeTranscribe is a self-service tool that converts customer-uploaded audio and video into machine-generated text. After processing, the transcript is available in your private workspace for online review, text export, or deletion. Processing time depends on file length and queue demand and is not guaranteed.

This is not a human-checked, certified, regulated, medical, legal, or court-reporting service. Transcripts may contain errors. You are responsible for checking consequential wording against the source recording.

Your recordings

You retain ownership of recordings and transcripts you submit. You give us the limited permission needed to store, process, deliver, and delete them while providing the service. You confirm that you own each recording or have all permission needed to submit and process it.

Free and Pro plans

The Free plan includes 3 transcripts per day, up to 30 minutes per file, with standard processing. Pro costs US$8 per month, supports files up to 10 hours, and receives priority processing.

Unlimited Pro transcription means there is no monthly audio-hour balance for ordinary use by one person. Per-file limits, finite processing capacity, security controls, and the acceptable use policy still apply. Accounts may not be shared or resold.

Billing and cancellation

Pro is billed monthly in US dollars through Stripe and renews automatically until cancelled. You may cancel through the billing portal at any time. Cancellation stops future renewals and access continues through the paid billing period. Refund eligibility is explained in our refund and cancellation policy.

Availability and account action

We may change or interrupt the service to maintain security, reliability, or capacity. We may limit, suspend, or close access for unlawful use, material abuse, payment failure, or attempts to evade technical safeguards. When practical, we will explain the issue and provide a reasonable opportunity to correct it.

Liability

The service is provided as available without a promise that every transcript will be complete, accurate, or fit for a particular purpose. To the extent permitted by law, FreeTranscribe is not liable for indirect or consequential loss arising from use of a transcript or interruption of the service. These terms do not remove rights or remedies that cannot lawfully be excluded.

Governing law and contact

These terms are governed by the laws of Ontario and the federal laws of Canada applicable there. Questions can be sent to [email protected].