Effective August 5, 2026

Billing and cancellation

Premium is month-to-month. These terms explain renewal, cancellation, and the limited cases where a refund applies.

Cancellation

You may cancel Premium at any time through the Stripe billing portal in your account. Cancellation stops the next renewal. Premium access continues until the end of the current paid billing period. There are no cancellation fees.

Refund eligibility

Subscription charges are generally non-refundable once a billing period begins. We provide refunds for duplicate or incorrect charges, a material technical failure that prevents use of the paid service and cannot reasonably be corrected, and where required by law.

Ordinary transcription errors, queue wait time, unsupported files, unused time, or use that violates the terms are not refundable. Refund arrival time depends on Stripe and your bank or card issuer.

Billing problems

For a duplicate or unfamiliar charge, or if the billing portal does not process a cancellation correctly, email [email protected] from the address on your account. The card statement descriptor is FREETRANSCRIBE.ORG.